Booking terms and conditions

Last Updated: December 2025

 

1. Definitions

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• “Booking” – An agreement by the Client (or their agent) to purchase travel services through SilkNomads.

• “SilkNomads”, “we”, “us”, “our” – SilkNomads, a licensed British Columbia travel agency.

• “SilkNomads”, “we”, “us”, “our” – SilkNomads, a licensed British Columbia travel agency.

• “Client”, “you”, “your” – Any person named on the Booking.

• “Travel Services” – Transportation, accommodation, tours, or activities sold by SilkNomads and provided by third-party suppliers.

• “Supplier(s)” – Airlines, hotels, local tour operators, transport providers, or other third parties contracted to provide Travel Services.

 

2. Licensing & Consumer Protection

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2.1 Travel Agency Licence

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SilkNomads is licensed by Consumer Protection BC to operate as a travel agent.
Licence number: [Insert Licence Number]

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2.2 Travel Assurance Fund (TAF)

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As a licensed BC agency, SilkNomads contributes to the Travel Assurance Fund (TAF).
If you paid for Travel Services that were not provided, you may be eligible to submit a claim to TAF.
Claims generally must be filed within six months of the date that services were not received.

 

3. Bookings, Payments & Pricing

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3.1 Deposits & Confirmation

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A minimum 15% deposit is required at the time of Booking. Some trips may require a higher deposit based on Supplier terms.

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• Bookings made within 75 days of departure require full payment at time of booking.

• After your deposit is received, we issue a Confirmation Invoice, at which point your contract with SilkNomads begins.

• All tours are subject to availability. If your booking is not accepted, your deposit will be fully refunded.

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3.2 Final Payment

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The remaining balance is due 75 days before departure.
Failure to pay by this date may result in cancellation and loss of deposit.

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3.3 Receipts

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For each payment or refund, you will receive a receipt including:

• Date

• Client name and address.

• Amount paid or refunded.

• Outstanding balance.

• Detailed description of Travel Services.

• Itemized costs and refund conditions.

• SilkNomads licence number.

    

3.4 Pricing, Currency & Adjustments

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• All prices are based on current Supplier rates, taxes, and exchange rates.

• SilkNomads may adjust trip prices to reflect changes in fuel costs, taxes, or currency fluctuations.

• If a price increases beyond [e.g., 8%], you may.

• Accept the revised Booking.

• Choose a comparable alternative.

• Cancel and receive a full refund.

 

3.5 Exclusions (Not Included Unless Stated)

• Passport and visa fees.

• Travel insurance

• Optional sightseeing

• Personal expenses (meals not listed, drinks, laundry, room service, phone calls, etc.)

• Tips and gratuities

• Any government taxes or levies introduced after the Confirmation Invoice is issued     

 

4. Changes & Cancellations

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4.1 Client-Requested Amendments

     

• Requests must be submitted in writing by the lead traveller.

• Changes made within 28 days of departure may be treated as a cancellation.

• Amendment fee: [e.g., $250 CAD per person], plus any Supplier fees.

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4.2 Client Cancellation​

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4.3 Changes by SilkNomads

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We may make minor changes (e.g., hotel substitutions, scheduling adjustments).
For significant changes, as determined by Silk Nomads, we will notify you promptly and offer:

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• A comparable alternative

• A revised itinerary

• A full refund

        

4.4 Cancellation by SilkNomads

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We may cancel a trip due to force majeure, insufficient participant numbers, or non-payment.
If we cancel, you may select:

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• A transfer to another tour.

• A comparable alternative

• A full refund of all monies paid

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5. Client Responsibilities & Assumption of Risk​

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5.1 Client Responsibilities

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You are responsible for:

• Providing accurate personal and passport information

• Meeting all entry requirements for Uzbekistan and any transit countries

• Obtaining required visas, vaccinations, and travel documents

• Reviewing your Confirmation Invoice and reporting errors promptly

• Disclosing medical or mobility conditions that may affect your travel

 

5.2 Health, Activities & Risk

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• Some itineraries involve physical activity or remote environments. Participation is voluntary and at your own risk.

• Comprehensive travel insurance is strongly recommended and may be required by certain Suppliers.

       

5.3 Behaviour

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If your behaviour endangers others or disrupts the tour, SilkNomads may terminate your participation without refund for unused services.

 

6. Liability

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6.1 Agency Role

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SilkNomads acts solely as an agent for Suppliers.
We are not responsible for Supplier acts, errors, or omissions except as required under BC law.

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6.2 Limitation of Liability

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SilkNomads’ liability is limited to the amount paid for the portion of Travel Services affected.

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6.3 Force Majeure

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We are not liable for events beyond our control, including:

• Natural disasters

• Political unrest

• Epidemics/pandemics

• Government actions

• ​Airline or Supplier failures

 

Refunds in such cases depend on Supplier policies.

 

7. Complaints & Dispute Resolution

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7.1 During Travel

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Report any issues immediately to our local representative so they can be addressed promptly.

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7.2 After Travel

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Submit complaints in writing within 30 days of return.
We will respond within 28 days.
If unresolved, you may seek guidance from Consumer Protection BC.

 

8. Governing Law

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These Terms & Conditions are governed by the laws of the Province of British Columbia, Canada.

 

9. Acceptance of Terms

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By submitting a deposit or confirming a Booking, you acknowledge that:

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• You have read and accepted these Terms & Conditions

• You agree to be bound by them

• Any exceptions must be confirmed in writing by both you and SilkNomads